Support.

Almost always a rescan, not a broken file.

1. Quit your DAW completely, then reopen it.
2. Check the plugin is in the right folder — macOS VST3 “/Library/Audio/Plug-Ins/VST3”, macOS AU “/Library/Audio/Plug-Ins/Components”, Windows VST3 “C:\Program Files\Common Files\VST3”.
3. Logic only: quit it, delete “~/Library/Caches/AudioUnitCache”, reopen.

Normal for a new download. Nothing is wrong with the file.

1. Right-click (or Control-click) the installer.
2. Choose Open.
3. Confirm. Double-clicking will keep refusing — it has to be right-click.

SmartScreen flags installers it hasn’t seen often.

1. Click More info.
2. Click Run anyway.

1. Logic or GarageBand — AU.
2. Anything else — VST3.
3. Unsure? Install both. Your DAW uses the one it understands.

It’s almost always spam filtering, not a failed purchase.

1. Wait two minutes.
2. Check your spam folder.
3. Re-send it from your account using the email you bought with.
4. Still nothing — email hello@leftfieldaudio.com.

Two per purchase.

1. A slot is used only when the code is entered on a new machine.
2. Reinstalling or updating on a machine you’ve already activated doesn’t use another.
3. Running these across a studio or a team? Email hello@leftfieldaudio.com about a corporate licence.

1. Email hello@leftfieldaudio.com from the address you bought with.
2. Say which machine is gone.
3. The slot is cleared and you re-enter the same code.

No. The licence is checked once, in the plugin, and never again.

1. The plugin in both formats for your platform.
2. A licence code.
3. Every future update to that instrument, free.

No. Updates to an instrument you own are free, permanently.

Refunds are for when something is actually wrong — not for changing your mind.

1. Email hello@leftfieldaudio.com and say what the problem is.
2. If it can’t be fixed, you’ll be refunded.

Reports get fixed. Include:

1. Your OS and version.
2. Your DAW.
3. VST3 or AU.
4. What you did just before it went wrong.

Email hello@leftfieldaudio.com.